Handshake Support
Support information for provider administrators, platform reviewers, and pilot customers.
Support hours: Monday through Friday, 8:00 AM to 6:00 PM Eastern Time.
General product support
Account access questions, pilot setup, and general product assistance.
SMS help
Reply STOP to opt out of SMS notifications. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.
Legal requests
Data deletion requests and DMCA or content complaints may be submitted through the support email address.
What gets sent
Handshake sends operational SMS messages to provider administrators only. The messages are for provider account administration, including administrator access requests, account verification, billing events, and account status changes.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.